• Booking Info
  • Essential Information
    Please read before making your booking to ensure that we request the correct facilities for you:
    ROOMING - Most rooms in Austria are 'Austrian Twins' this means that there are 2 mattresses with separate duvets and pillows in one bed frame. These rooms are sold as doubles or twins. A triple room is usually one Austrian Twin bed and one single bed, a four-person room is usually made up of 2 Austrian twins. If you prefer completely separate beds, then please request them when making your booking.
    FAMILY ROOMS/ADJOINING ROOMS - Families are usually allocated family rooms made up of 2 Austrian twin beds (with an extra bed for a 5). Most family rooms are not separated by a door, often they are just one large space separated by a curtain, hallway or step between them. If you would like completely separate rooms with a door in between them, then please make this clear at time of booking, as this has to be requested direct with the hotel before we can confirm your booking. If you are allocated one room (even with adjoining rooms) it usually has one shared bathroom. If you prefer 2 bathrooms, you need to book 2 separate rooms rather than a family or adjoining room.
    SINGLE ROOMS - You will usually be allocated a small Austrian twin room to use as a single and charged a single occupancy supplement.
    BATHROOM FACILITIES - Most bathrooms are with a shower not a bath. If you have a preference, then please request this when making your booking.
    APARTMENTS - Apartments sleeping from 2 - 11 people are possible, but please let us know a detailed breakdown of who will be sleeping in each room, as the layout of beds varies and some apartments will not suit your group's needs. A standard four-person apartment is made up of an Austrian twin bedroom (sleeping 2 people) and a lounge room with a pull-out sofa bed (sleeping 2 people). A standard six person apartment is made up of 2 Austrian twin bedrooms (sleeping 2 people in each room) and a lounge room with a pull-out sofa bed (sleeping 2 people). Apartments for more than 6 people usually have more beds in each of the 3 rooms; they do not have additional rooms. If you would like to use the lounge as a living area, then you can request a larger apartment than you need and pay the underoccupancy supplement to ensure that you have the extra space (for example, a family of 4 can book the 6-Person apartment to have the lounge room free).
    COOKING FACILITIES - Cooking facilities are only available in apartments and they vary in each one. Some apartments have a couple of hot plates, a microwave and coffee machine, ideal for making breakfasts and the odd snack. Others also have a full size oven. Let us know if you are planning to cook roast dinners and need use of an oven, so we can ensure that the apartment booked for you has these facilities.
    SHOPPING - The shops in Austria are closed on Sundays and close between 6 - 7pm on the other days of the week. If you are staying in apartments and would like us to provide you with a 'Breakfast Pack' containing cereals, bread, cheese, ham eggs, orange juice etc. so that you have supplies for your arrival weekend, then please add this to your booking at least one week before your arrival in resort.
    ALLERGIES & DIETARY NEEDS - Note that the rooms have down duvets and pillows, so please let us know if you are allergic to feathers. If you are vegetarian, or have any other special dietary requirements then please let us know when making your booking to ensure you are properly catered for.
    SPECIAL REQUESTS - If you are celebrating a special occasion or want to organize a special event for your group, then please let us know and we will prepare it for you. Cakes, flowers, champagne, a special excursion or evening out can be pre-arranged for you.
    ACTIVITES, GUIDING & INSTRUCTION - Please pre-book any services that you cannot do without on your holiday. If you have not pre-paid when making your booking, then there is no guarantee that there will be a space left for you on arrival in resort. For example, if you are a beginner and can't do without ski lessons, make sure you pre-pay your beginner ski lessons to reserve your space in the group - don't risk being disappointed on arrival.
    LUGGAGE & TRANSFERS - Let us know if you are bringing skis or a snowboard, boot bag, push chair, wheelchair, or any oversize luggage with you. Our transfers are usually by minibus and we allow for only one average-sized suitcase per person unless we hear from you.
    NAMES AND D.O.B.S - Please ensure that the passenger names you give us are as written on their passports and that they are spelt correctly. We need dates of birth for anyone under 19 to ensure that they receive the correct discounts.
    FLIGHTS - Let us know not only your preferred airport, but also which other airports you would consider flying from, so that we can give you a range of flight options to choose from.
    EARLY BOOKING - Our holidays work on a first come, first serve basis. So the earlier you book, the more likely it is that we will be able to cater for your special requests. When booking late, availability will be more limited so you will be asked to fit in with the guests that have booked before you.
    ACCESS/MOBILITY - All the hotels have lifts, but the apartments and Bed & Breakfasts do not. Make us aware of your needs so that we can hold the correct room, or a ground floor apartment, for you before you make your booking. Remind us to request assistance for you when we book your flights.
    CHILD CARE & BABYSITTING SERVICES - Redpoint do not offer in-house childcare. However, the tourist board offer creche facilities at each of our local ski areas (Spieljoch, Hochfügen or Hochzillertal) and we are happy to help you to book a place for your child on arrival in resort. We can also assist you in arranging a babysitter in resort on request. Please ask our resort staff for assistance.
    CHECK IN AND CHECK OUT TIMES - The standard checkin time is usually between 2 and 3 pm, check-out times are between 10 and 11 am. We do inform the hoteliers of your expected arrival time and they aim to prepare your rooms earlier if at all possible. If you have a late departure, it is worth asking the hotel whether you can keep your room. If you can't keep your room, your luggage will be stored and the hotels allow you to use the showers and changing rooms in their sauna areas after skiing.