• About Redpoint
  • Share the Redpoint experience
    Our Vision
    To create a friendly, supportive environment enabling each Redpoint guest to realise their holiday aspirations.
    Our Mission
    At the start of a new decade, Redpoint is looking ahead, preparing today for tomorrow's challenges. Ever-changing technology and customer expectations mean that we must react swiftly and effectively to stay ahead of the game.
    Our mission for the next decade:
    • More Happy Customers: Improve Customer Service through Staff Training & Personal Development, Increased Product Knowledge to better match customer needs, Continuously improving products and services, listening to our customers
    • A Happy Team: both in resort and in the UK: Job security, Satisfaction, Effectiveness, Enjoyment, Positive Team Feeling that we are part of something great, Motivation
    • Financial Success: Strive to lower costs, improve efficiency, watch the exchange rate, improve training and accuracy, up-selling, quality profitable sales, team participation and better communication
    • Improvements in Technology: New Web Site, Booking System, Supporting Customer Relationship Management with new technology
    • Increasing our Customer Base: Improved sales office structure, online booking, a targeted marketing strategy, developing new contacts and growth areas, working together with like-minded agents and organizations
    Keeping the balance
    The biggest Challenge Ahead for Redpoint is to grow the number of customers and increase financial success, without losing focus on the personal values and service that Redpoint stands for. Every customer is our highest priority and should receive the Redpoint service that makes them feel that way.
    Our Values
    • Professional "Respect and fair treatment of all people equally."
    • Friendly, Trustworthy and Dependable "Treat and value all people as you would want others to treat your family and friends."
    • Honest "Take care to find out the truth and give people real answers!"
    • Pre-empt needs "Ensure your customer has everything they need before they think of it!"
    • Participate "Share the experience - become part of the customer's holiday and share their adventure with them!"
    • Beat customer expectations "Give them a better holiday than they imagined."
    • Promise and deliver "Sell a great holiday and then go that extra mile to ensure it is at least as great as we promised."
    • Knowledge, Learning & Experience "Help people to learn and experience the most they can from their new holiday environment. Keep on Learning & Experiencing more yourself every day and pass your knowledge and experience on to others."
    • Integrity "Working within these values allows you to be true to yourself, to the team and to our customers."